Privacy Policy

When you place an order, create an account, request a product, submit a wholesale inquiry or contact us, we collect the details you give us: name, email, phone number (if provided), shipping address and order details.

To process and ship orders, provide order tracking, respond to product requests and wholesale inquiries, send account and order emails such as password resets and order confirmations, and improve the store. We do not sell your personal information.

Some information is stored in your browser because the store cannot work without it: your cart, your sign-in, checkout and order-page access, and your privacy choice. These are always on.

With your permission (“Accept all”, or turning Analytics on in Privacy & cookie settings) we use three analytics tools to understand how the store is used. If you reject or make no choice, none of them are started; the store works exactly the same.

• Zardo visitor statistics (our own). We store a random, anonymous browser identifier in your browser for up to 180 days and a visit identifier that renews after 30 minutes of inactivity. We may record: pages and products viewed; searches (after removing anything that looks like an email, phone number or long number); cart activity and the estimated cart value; checkout steps; the website or campaign that sent you (the referring website’s domain, not the full address); your device type; and your approximate country and, where our hosting provider supplies it, region. If you place an order, the visit can be linked to that order.
• Google Analytics (Google), for site usage statistics. Advertising features are switched off.
• Microsoft Clarity (Microsoft), for session replays and heatmaps that help us fix confusing pages.

Our visitor statistics do not store your IP address, and never record payment card details, passwords, sign-in or password-reset links, private order links or cryptocurrency wallet secrets. Google and Microsoft process data, which can include your IP address, under their own privacy policies.

• Individual visitor actions (page, product, search, cart events): 30 days.
• Visit records: 90 days. Daily per-visitor summaries: 60 days.
• Search terms (daily counts only): 12 months.
• Daily totals with no visitor identifier (for example “views per product per day”): kept long-term.
• The anonymous browser identifier: up to 180 days in your browser. Your privacy choice: 12 months, then we ask again.

Use “Privacy & cookie settings” at the bottom of any page. If you turn analytics off, collection stops straight away, our anonymous identifiers are deleted from your browser, and we ask Google Analytics and Clarity to stop and clear their cookies. Your cart, account and orders are not affected.

Wise and cryptocurrency payments are handled through their respective payment processes. We do not store full card numbers on this website.

We share information only as needed to run the store — for example with shipping carriers to deliver your order, payment providers to process payment, service providers that host the website and send email, and the analytics providers above when you allow analytics.

You can ask us to access, correct or delete your personal information by emailing support@zardocardstcg.com.

Questions about this policy: support@zardocardstcg.com.