Returns & Refunds

We accept returns of eligible products that are unopened, unused and in their original condition.

• Contact us at support@zardocardstcg.com before sending a return, with your order number and the reason for the return.
• Returns must be approved by Zardo Cards before they are shipped back to us.
• Items that have been opened, used, altered, damaged after delivery or are otherwise not in their original condition may not qualify.
• Return shipping is the customer's responsibility, unless the return is due to our error or the item arrived damaged or incorrect.
• We may inspect returned items before approving a refund.

Please contact us promptly if your order arrives damaged, you receive the wrong product, or items are missing. Email support@zardocardstcg.com with:

• Your order number
• A description of the issue
• Photos of the damaged packaging and product, when applicable

We'll review the issue and determine the appropriate resolution.

Approved refunds are issued to the original payment method whenever possible.

• Refunds are only issued after your return or refund request has been approved.
• After we process a refund, the time it takes to appear depends on your bank or payment provider.
• Original shipping charges are generally non-refundable, unless the refund is due to our error or another qualifying issue.
• For cryptocurrency payments, we'll contact you to arrange how an approved refund is returned.

Cancellation requests should be submitted as soon as possible by emailing support@zardocardstcg.com with your order number. Because orders may enter processing quickly, we cannot guarantee that every cancellation request can be completed before shipment.

If your order has already shipped, it can't be cancelled — please follow the returns process above instead.

Email support@zardocardstcg.com or visit our Contact page. See also Shipping Information.